Welcome to Our Contact Us Page
We’re here to help and answer any questions you might have. Whether it’s about our products, your order, or feedback, we look forward to hearing from you. For inquiries, support, or just to say hello, drop us an email at info@waveblock.com. We strive to respond to all emails promptly.
You can also fill out the contact form below and we will respond to you shortly.
Frequently Asked Questions
- Processing Time: 1-3 business days, excluding weekends and holidays.
- Domestic Shipping (USA): Expedited (3-5 days) at $10.95; Standard (rates vary, free over $49.98).
- International Shipping (Canada): Economy (6-10 days, free over $49.99); Standard (rates vary).
- 30-day return policy; extended to 60 days during holidays.
- Returns & Exchanges start here.
- No refunds for connectivity issues due to incorrect sticker installation.
- Opened/used products cannot be returned due to health requirements.
- No handling fees for exchanges or store credit.
- 60-day warranty on peeling/lifting stickers.
- Earbud stickers expected to last 3-6 months; automatic discounted replenishment recommended.
- For defective items, email order number and picture to info@waveblock.com for a replacement.
